Thank you for choosing us for your purchase. Before proceeding, please take a moment to review the following important information:

Order Confirmation:

Upon completing your purchase, an order confirmation email will be sent automatically. If you don’t see it in your inbox, please check your Spam/Junk Mail folder. Contact our Customer Service team if you haven’t received the confirmation email.

Order Returns:

Due to the customized nature of our products, tailored to each customer’s specifications, we regret to inform you that we cannot accept returns.

Conditions for Requesting Changes or Refunds:

Certain conditions must be met for items to be eligible for cancellation, modification, replacement, return, or refund.

Replacement/Refund Requests:

Please contact us within 7 days of your item’s arrival (as indicated by the courier tracking system) to request a replacement or refund.

Scenarios for Replacement/Refund:

  • Poor Quality
  • Items significantly different from the approved design or as shown on our websites
  • Defective/Incorrect Order
  • Delivery damage (Refunds offered only if shipping insurance was selected)
  • Wrong Items (Free replacement provided)
  • Order not received (Refund or replacement offered if not delivered within 30 days; excluding cases of incorrect shipping details provided by the customer and missed parcel deliveries)
  • Sale Items: Regular-priced items are eligible for refunds or replacements, not sale items.

Failure to Deliver or Return to Sender:

Various scenarios, such as incorrect addresses, customer refusal to sign for orders, and returned-to-sender orders, have specific protocols outlined for reshipping or refunds.

Force Majeure:

We cannot refund packages delayed due to natural disasters, pandemics, etc.

How to Request a Replacement/Refund:

Follow the outlined steps, including taking clear photos/videos of the product and its packaging, and emailing our support team at [email protected].

Approval Process:

We’ll respond within 24 hours, requesting further clarification if necessary. If your request is approved:

  • Replacement: We will ship a new item via standard shipping.
  • Refund: The amount will be refunded to your original payment method within 3-5 business days.

Late or Missing Refunds:

Check your bank account, contact your credit card company, then your bank. If issues persist, contact us at [email protected].

Policy Modifications:

We reserve the right to modify this policy at any time to safeguard our customers and our business from fraudulent activities.

Thank you for your attention, and we appreciate your understanding. We’re here to assist you with any further questions or concerns.

NEED HELP? Contact us at [email protected]  for questions related to refunds and returns.