3 MINUTES READING, PLEASE CAREFULLY CONSIDER BEFORE MAKING YOUR ORDER!

After completing your purchase, an automated order confirmation email will be sent. Kindly check your Spam/Junk Mail folder or contact our Customer Service if you do not receive the confirmation email.

While shopping with us, certain issues may arise. We are always here and eager to address your concerns and find appropriate solutions. However, it is important to ensure that your item(s) meet the eligibility criteria for cancellation, modification, replacement, return, or refund. Please review the following conditions:

Order Returns:

Due to the customization for each brand of customer, our products cannot be resold, reused, or donated. Consequently, we are unable to facilitate returns.

Order Replacement/Refund:

Please note that you must contact us within 7 days after the arrival of your items (as shown by the courier tracking system). After 7 days, it is invalid to request order replacements or refunds. The detailed scenarios are as follows:

1. Poor Quality.
2. Items are significantly different from the design you approved or as shown on our websites.
3. Defective/ Incorrect Order
4. Delivery damage: Once the packages have been shipped, a third party (the courier) may cause delivery damage. In this case, we can only offer refunds if you select shipping insurance.
5. Wrong Items: We will issue a free replacement for items that do not match your order.

Order NOT received:

• • Your order will be refunded or replaced if it has not been delivered within a 30-day period.

• • This policy does not cover errors made by customers, such as providing incorrect shipping details or missing parcel deliveries.

Sale items (if applicable)

Refunds or replacements are applicable only to regular-priced items. Unfortunately, sale items are not eligible for refunds or replacements.

Failure to Deliver or Return to Sender:

1. 1. Incorrect address:

• • Order modifications are permitted within 24 hours of email confirmation. Please carefully review the shipping information provided in the email. We will not resend or issue a refund if the courier cannot deliver due to an incorrect or insufficient address.

• • If you wish to resend your package with a newly corrected address, a charge of up to 50% of your order value will apply.

2. 2. The customer refuses to sign the order.

• • In this scenario, we understand that buyers may decide against keeping the item, a situation we regretfully cannot accommodate. Creativdecor places a strong emphasis on providing exceptional value to our customers, where time plays a crucial role. When a customer places an order, various resources (system, staff, courier, etc.) are allocated to enhance the customer’s shopping experience at Creativdecor. If a customer cancels an item, all the preparation time becomes futile. While we do not hold the customer responsible, such cancellations impact other valuable customers anticipating prompt order fulfillment.

    Legally, upon submitting an order, a customer enters into a contractual agreement with the seller to purchase all items in the order. Consequently, we do not offer returns or refunds; only replacements with an additional fee are accepted.

3. 3.  Returned-to-sender orders:

• • Initially, coordinate with your local post office to arrange the delivery for orders that have been returned to the sender.

• • Following this, share any communication received from your local post office with us through [email protected]. This action will facilitate package tracking and allow us to explore more effective ways to assist with your order.

4. 4. PO Boxes or front-door mailboxes:

• • We do not assume responsibility for lost packages delivered to PO Boxes or front-door mailboxes.

5. 5. Reshipping the packages:

• • In the event that a package is returned to the sender by the courier, we will resend it to you free of charge for the first attempt. If you choose not to have the package resent, we will refund the amount, retaining 30% as a handling fee.

Force Majeure:

• • Refunds cannot be provided for packages delayed due to natural disasters, pandemics, etc.

• • Kindly exhibit patience during the delivery period (10–14 business days). If your order hasn’t been received, we will initiate a refund.

HOW TO INITIATE A REPLACEMENT/REFUND REQUEST:

To initiate a replacement, refund, or return within 7 days, if you believe your order qualifies for a suitable solution, please follow these steps:

1. Capture a photo/video of the product and include an image of the QR code/Cover Package placed on a flat surface with proper lighting. Ensure clarity to demonstrate the item’s eligibility for a replacement, refund, or return.

2. Email us at [email protected], explaining why you are seeking a replacement/refund and attaching the photo from step one. Any additional relevant information is appreciated.

We will respond within 48 hours to confirm your request. If the provided information is unclear, further clarification may be requested. Please respond within 7 business days, or we may need to close your case due to insufficient evidence.

Upon approval of your request, there are two types of acceptance:

1. 1. Replacement approval: We will dispatch a new item to you at our cost using the standard shipping method. Once available, the tracking code will be emailed to you. Please anticipate a delivery time of 1-2 weeks for the replaced items to reach your doorstep.
   2. Refund approval: We will promptly initiate a refund to your initial payment method. Kindly allow 3–5 business days for this amount to be reflected in your account.

DELAYED OR MISSING REFUNDS

Please be aware that we initiate a refund immediately upon approval, causing the funds to leave our account at that moment.

Please recheck your bank account.

If the refund has not been received, contact your credit card company. They may require some time for verification.

Subsequently, contact your bank to verify the status of the amount. Similar to the credit card company, they may have a processing period before the amount reflects. In our experience, certain credit card companies may take up to 30 days for processing.

If you have followed the steps above and still haven’t received the refund, feel free to contact us at [email protected].

We retain the right to modify this policy at any time to prevent fraud or other potentially harmful activities that exploit our policy to the detriment of our customers or our business.