SHIPPING POLICY

Because our products are made-to-order, it takes 3-4 business days to process them. Customers, please allow us several days depending on the product type requested. For all products, 95% of our orders are fulfilled within 3 business days.

We recommend allowing up to 14 days from the date of order for delivery to arrive at your door, although it will most likely be sooner. The extended wait time is since each product sold on our website is produced to order, whether a custom design or a preset.

Production time is typically 3-4 business days, and shipping time is typically 7-10 business days.

As shipping partners, we work with DHL, FedEx, UPS, and TNT. Once your item has been sent to the courier, we will email you a detailed tracking number so you can keep track of where your new neon sign is.

Customs and duty charges may be applicable depending on the country of origin, size, weight and/or value of your order.

All taxes, duties, and customs fees are the responsibility of the recipient.

Yes! We will send you a tracking number via email. In some cases, it can take up to 5 days.

If you didn’t receive an email, please contact us, so we can provide you with the information, before making a Chargeback, in some cases, Emails don’t get send automatically.

It can take 1-3 days for tracking numbers to display in the courier’s system. The courier may occasionally face delays in updating their website or delivering an order. If the tracking number is still not working after four business days, please contact us at [email protected].

If you did not receive a delivery confirmation email, it is possible that it was routed to your spam folder. If it is not there, please contact us at [email protected], as we may have the wrong email address on file. Include your name on the shipping details, your email address, and anything else that may be useful!

If your package was marked delivered but you never received it, take the following steps:

Examine the area around your house/apartment to see if the mail carrier left the item in an unusual location.
Check with your neighbors; they might have received your delivery instead.
For more information on the parcel, contact your local post office.
If you haven’t found your shipment yet, please contact us at [email protected].

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Once the package enters the military mail system, tracking ceases to update for military security reasons.

We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next.

So don’t panic if you don’t receive all of your items at once; they are on the way. If you believe error contact us [email protected].

Multiple orders placed on the same day cannot be combined.

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.

If you have any questions that are not on this FAQs page, please email us at [email protected]